Q. I completed a module (course), but did not receive my certificate. What do I do?
A. There are two possible answers here.
1. Make sure you have actually completed the module (course) you were taking. (Note: In order to complete a module, you must read any information/chapters provided after completing the Final Exam for that module. Most Legacy module have a section called P.R.I.D.E after the Final Exam that needs to be completed. An easy way to check whether or not you have completed a course is to login to Legacy using your account at http://www.employ-ability.org/legacy/login.asp. Select ‘View My Courses’ at the bottom of the Student Home page. Under ‘Courses I’ve Completed’ you will see the module if it is completed. If you see it, look under the ‘Actions’ heading and click on ‘review certificate’. You will be able to now view your certificate.
2. If option one has been tried then, make sure your computer/network meets Legacy’s specified requirements. In order to use Legacy Interactive Training the following requirements MUST be adhered to (Note: Legacy will not work properly unless these requirements are met. If you are working with the assistance of Network Administrator(s), please check with them to ensure these requirements are met.):
1. You must use Internet Explorer 5.0 or greater.
2. ”Cookies" in your web browser must be enabled.
Check your Internet Explorer Help Section for information on how to enable cookies.
3. Javascript must be enabled in your internet browser. This is a default setting.
Check your Internet Explorer Help Section for information on how to set your javascript settings.
4. Make sure that "Caps Lock" is off (NOT Engaged). PASSWORDS ARE CASE SENSITIVE.
5. If your computer is behind a firewall, you need to make sure the firewall is set to accommodate traffic to and from Legacy. If you are unsure how to do this, please check with your Network Administrator or the manual that came with your firewall.
6. Make sure your operating system is fairly recent. For Windows users we recommend using at least Window’s 2000 or Windows XP. For Max users we recommend using OS 9.1 or greater. We cannot guarantee older operating systems will function with 100% compatibility. If you are forced to use an older operating system, make sure your Internet browser is Internet Explorer 5.0 or greater.
Q. I keep getting kicked out when I use legacy. Why does this happen?
A. Thee possible solutions:
1. Make sure Legacy is not left idle for long periods of time or you will need to login again. If you are in the middle of a test, the system has an auto-save feature so your progress is not lost.
2. Make sure your Internet connection is functioning properly. If your connection is not properly working you may have to login to Legacy again.
3. Make sure your computer/network meets Legacy’s specified requirements.
Q. I cannot access my course. The page will not come up. What do I do?
A. Make sure your computer/network meets Legacy’s specified requirements.
Q. Where or when can I take Legacy live training?
A. Live training is available once you have completed a module specific to that live training. For a schedule of current live training dates and information how to sign up for live training, login with your account to Legacy at http://www.employ-ability.org/legacy/login.asp. Select ‘Click Here For Current Schedule and Registration Information’ at the bottom of the Student Home page. A current list of live training classes and registration information will be displayed.
Q. How do I actually take a module (course)?
A. Complete instructions are made available in our help section. You can access our help section by going to: http://www.employ-ability.org/legacy/help.
Q. I cannot find an answer to my question or problem in the help section or in this faq? What do I do?
A. If you are still experience any problems or have a question that you could not find an answer to, please visit out Technical support center at: http://www.employ-ability.org/legacy/help.asp
